bat11 Privacy Policy

Introduction & Scope of Policy

bat11 ("we", "our", or "platform") operates a safe and reliable online betting service for Bangladeshi users. By using our website, you are consenting to the terms described in this privacy policy. bat11 deeply respects your personal privacy and we are firmly committed to protecting your information.

This policy applies to bat11's website, mobile platform, and all related digital services. The aim of this policy is to transparently inform users about how their data is managed, with whom it may be shared, and what control they can exercise over their own information.

bat11 believes that transparency around data is the foundation of a healthy user-platform relationship. This detailed privacy policy has been created from that principle.

What Information We Collect

bat11 may collect the following types of information:

2.1 Information Provided Directly

When you register an account with bat11 or use the service, the following information is collected:

• Full name and date of birth (for age verification — the service is only available to those aged 21 or above)
• Email address and mobile number
• National ID card or passport details (where identity verification is required)
• Payment-related information (details required for bKash, Nagad, Rocket, Upay, or bank transfer)
• Any information voluntarily provided by the user

2.2 Automatically Collected Information

When you use the bat11 platform, some information is collected automatically:

• IP address and device identifier
• Browser type and operating system information
• Session duration and page visit data
• Information collected through cookies and similar tracking technologies
• Gaming activity and transaction history on the platform

2.3 Information Received from Third Parties

In some cases, information may be received from verification agencies for the purpose of identity verification or fraud prevention. This information is always handled with strict confidentiality.

Purposes for Using Information

bat11 uses your information only for the following purposes:

• To create, manage, and secure accounts
• To process deposits and withdrawals (via bKash, Nagad, Rocket, Upay, and bank transfer)
• To verify age and identity (for those aged 21 or above)
• To provide customer support — via 24/7 live chat and email
• To maintain platform security and prevent fraud
• To send relevant service updates and promotional information (subject to your consent)
• To ensure responsible gaming and identify problematic behaviour
• To fulfil legal obligations
• To improve service quality and enhance user experience

bat11 never sells your information to third-party advertising agencies or shares it for commercial purposes.

Data Storage & Security

bat11 employs industry-standard security measures to protect your information. Our platform uses SSL encryption technology, which keeps all your data transmissions encrypted and protects against unauthorised access.

4.1 Security Measures

• SSL/TLS encryption — on all data transfers
• Two-factor authentication
• Encrypted database storage
• Regular security audits and vulnerability testing
• Access controls and staff training

4.2 Data Retention Period

Your information is retained for as long as your account remains active or as necessary to provide the service. Even after account closure, certain information may be retained for a reasonable period where required by legal obligations, dispute resolution, or fraud prevention.

Once the need to retain data has ended, bat11 deletes that information securely or anonymises it completely.

Sharing Information with Third Parties

bat11 may share information in the following limited and specific circumstances:

5.1 Service Provider Partners

Limited information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer services), identity verification, and technical support. These partners operate under strict confidentiality agreements and may only use information for the specified purpose.

5.2 Disclosure for Legal Reasons

Information may be disclosed to authorities in the event of a court order, government directive, or legal obligation. bat11 always seeks to keep such disclosures to a minimum and, where legally permitted, notifies the user.

5.3 Information That Is Never Shared

• With advertisers or marketing agencies
• With unspecified or untrusted third parties
• For any commercial purpose without your explicit consent

Cookie Policy

The bat11 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the quality of the service.

6.1 Types of Cookies and Their Purpose

• Essential cookies: Required for the platform's core functionality — login sessions, security tokens, etc.
• Performance cookies: For monitoring site speed and performance — anonymous statistics collection.
• Functional cookies: To remember your preferences — language selection, display settings.
• Analytical cookies: To analyse user behaviour and improve the service.

6.2 Managing Cookies

You can control or reject cookies through your browser settings. However, disabling essential cookies may limit some platform functionality and affect login sessions.

User Rights

As a bat11 user, you have certain important rights over your own information. We respect these rights and are committed to helping you exercise them:

7.1 Right of Access and Review

You can request to view the information bat11 holds about you and receive a copy at any time. This request can be made via support email.

7.2 Right to Rectification

You have the right to request the correction of any inaccurate information. Data can be updated through account settings or via the support team.

7.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, this right may be limited where legal obligations, active financial transactions, or ongoing investigations apply.

7.4 Right to Restrict Processing

You may request that the processing of your information be restricted for specific purposes, particularly with regard to marketing communications.

7.5 Right to Withdraw Consent

You may withdraw consent previously given for the use of your information at any time. Withdrawing consent will not affect the lawfulness of processing carried out on the basis of consent before its withdrawal.

Protection of Minors' Privacy

bat11 is a platform exclusively for adults (aged 21 or above). We do not knowingly collect personal information from any minor. If it comes to our attention that a minor has provided their information, that information will be immediately deleted from our systems and the associated account will be closed.

Request for guardians: If you believe your child has registered with bat11, please contact our support email immediately.

International Data Transfers

bat11 primarily serves users in Bangladesh. In some cases, data may be processed on servers in other countries due to technical infrastructure requirements. In such cases, bat11 ensures that:

• All data transfers follow industry-standard security protocols
• Third-party service providers maintain appropriate data protection standards
• Data is exchanged through encrypted channels

Responsible Gaming & Data Protection

Information about your gaming behaviour is analysed at bat11 to ensure responsible gaming. This analysis is done in your interest — with the aim of identifying problematic gaming patterns and providing timely support.

bat11's responsible gaming features include the ability to set self-imposed limits. We need to use data about your account activity to enforce these limits. This information is never shared with third parties for marketing or commercial purposes.

To learn more about responsible gaming, visit our Responsible Gaming page.

Policy Changes & Updates

bat11 may update this privacy policy from time to time. In the event of changes:

• The updated policy will be published on this page
• Registered users will be notified by email for significant changes
• Continuing to use the platform after a change is considered acceptance of the revised policy

We recommend that you review this page regularly to stay informed about the latest policy.

Contact & Complaint Resolution

For any questions, concerns, or complaints regarding this privacy policy, please contact the bat11 support team:

We try to process your privacy-related requests within a reasonable time. Complex requests may require additional verification of information.